The Hub does not offer interest earned on balances.
Checks clear in the evenings. However, they can clear at any point throughout the day by electronic presentation or in person at the branch.
You can verify a check has cleared via Direct.com, by calling Call 24 or by checking your statement.
Most checks clear within a day or two, others can take longer.
A returned check is a check that was either deposited or cashed on your account and was denied payment by the financial institution it was drawn from. There are several reasons why an institution may not pay a check; insufficient funds, uncollectible funds, stop payment or closed account. The check may or may not be able to be deposited again depending on the reason for the returned check.
There are several reasons this may occur:
In the event the item is a check we will need to obtain a copy. This can be done at the branch or by calling our Priority Call Center at 781-455-6500. Once it is established that the item is unauthorized, an affidavit of forgery needs to be completed and either mailed to Direct Federal or taken into the branch for processing. Once the process is complete your funds will be returned to your account.
Yes. Please call our Priority Call Center at 781-455-6500 and speak to one of our service associates.
You can make deposits into your checking account by: Bank by Mail, the Branch, NYCE Share Deposit, Mobile Deposit and Direct Deposit.
You can use your Direct ATM card or Direct Debit Card at any SUM Network ATM Participants and Publix locations without incurring a surcharge.
You can get your free checks a number of ways. Your initial member check order is sent when you open a Member Checking account. You can also reorder them through web banking, the priority call center or in the branch.
Sometimes the merchant does not generate a physical check when you authorize a check by phone. In this case the check appears in the account as an ACH transaction.
You can access copies of your checks/statements by simply logging into our secure portion of the Direct site. Then click on service center and click on view checks/e-statements.
An ACH, Automatic Clearing House, transaction is an electronic transaction that allows merchants to access your account. For example, payroll direct deposits are ACH deposits and gym membership dues can be set up as ACH withdrawals.
Simply log into the secure portion of the website and click on account summary.
You can make withdrawals from your account via Web Banking, Call 24, at the Branch, a written check request, the priority call center or the ATM.
You can increase the line by calling the Call Center at 781-455-6500. You are not eligible to increase your line via the Web.