Contact

Get in touch.

We're ready to help!  You can use any of the methods below if you have questions regarding your accounts, including questions regarding:

• Transactions
• Opening a new account
• Charges appearing on your statement
• Billing error inquiries
• Stop payment orders
• Reports of lost or stolen checks, cards, PINs or passcodes

Please note: Only email sent through Direct.com Web Banking will be encrypted to protect your personal account information.

By Phone:
Call us at 781.455.6500 or 1.800.676.0001
Weekdays: 8 a.m. - 8 p.m.
Saturdays: 8 a.m. - 5 p.m.

In Person:
Visit us at our branch office located at 50 Cabot Street in Needham, just off Route 95 (Route 128) at Exit 19A.
Branch hours:
Monday, Tuesday, Wednesday, and Friday: 7:30 a.m. - 4:00 p.m.
Thursday: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: 9:00 a.m. - 4:00 p.m.

By Mail:
Write to us at:
Direct Federal Credit Union
50 Cabot St.
P.O. Box 9123
Needham, MA 02494-9123

By Fax:
Send us a fax at 781.455.9922

By Email:
Secured: Sign on to Direct.com Web Banking and use the secure Contact Us link on the left navigation bar.
Unsecured: Use service@directfederal.com to send comments and requests for product information. Please note: This is not secure. Do not send personal and account information via this web address.

Lost or Stolen Visa Card:
Immediately call VISA security to report the situation at 1.800.449.7728

Lost or Stolen Direct ATM or Debit Card:
Immediately call 1.888.849.6046 to report a lost or stolen Direct ATM Card or Direct Debit Card.