Computer Requirement FAQ's
Computer requirements
In order for our Online Branch to work at top efficiency, having the right computer hardware, software and internet connection is important.
Do I need any specific accounts to access Direct.com Online Banking?
You are not required to have a specific account type to have access to Online Banking.
You are not required to have a specific account type to have access to Online Banking.
Are there any requirements for my Internet Connection?
For optimal graphics and data transmission, you should have the fastest modem your connection will support.
For optimal graphics and data transmission, you should have the fastest modem your connection will support. Our Online Banking is designed to transmit information and load graphics quickly using a 56.0 Kbps modem. However, a Digital Subscriber Line (DSL) or Cable Modem (Broadband) will greatly improve your online banking experience.
Why is my browser unable to access Direct.com Online Banking?
Online Banking will not allow connections from browsers that do not support 128-bit security encryption.
Online Banking will not allow connections from browsers that do not support 128-bit security encryption. If your browser level does not meet our specific security protocol, you may go to the Netscape or Microsoft Web site to upgrade your browser. (NOTE: It's a good idea to make a backup copy of any important files prior to any major browser upgrade.) If you are still having browser issues, make sure that your "cookies" setting (found under “Internet Options” is enabled and that your Privacy Setting is set to "Low" (Privacy Settings are found within Internet Explorer 8.0 and higher).
Can I connect to Direct.com Online Banking from within another network?
You may experience difficulty connecting if you use a PC that is part of a network, such as a LAN or WAN that is connected to the Internet.
You may experience difficulty connecting if you use a PC that is part of a network, such as a LAN or WAN that is connected to the Internet. Frequently, security barriers on many networks can prevent connection with secure, encrypted Web sites. If you experience difficulties in connecting from a networked PC, ask your network administrator about possible interference caused by security barriers.
Do I need an account with Direct Federal to access Direct.com Online Banking?
Yes, you need to have a Direct Federal account plus a Personal Identification Number (PIN).
Yes, you need to have a Direct Federal account plus a Personal Identification Number (PIN). The PIN is needed for our CALL 24 telephone banking service. You can then use the CALL 24 PIN to establish your Online Banking Passcode the first time you log in to Online Banking. If you don't have a PIN or have forgotten it, contact a Service Associate at 781.455.6500.
