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Our Contact Center is currently experiencing a high volume of calls and wait times may be longer than usual. We apologize in advance for this inconvenience. As a reminder, you can login to Online Banking or your Mobile App to check account balances, confirm deposits, set up transfers, or pay your Direct Federal loan.

Contact Form: Request a call back from our Contact Center. 

Our Branch is currently available by appointment only. Please click here to schedule an appointment.

Accessibility and Opportunity
for All.


Direct Federal is a community-chartered credit union and at the core of our institution is our commitment to serve all members of the community. We have created three programs, DirectGiving, Membership Means More, and Direct@Work that allow us to develop long-term relationships with members of our community, organizations, and employers throughout Norfolk and Middlesex County.



Our DirectGiving program demonstrates our commitment to making a positive difference in the communities we serve by integrating our community engagement efforts into our every day business. DirectGiving is made up of philanthropy, employee volunteerism and financial education. Click here to learn more about this program and the organizations we support.


Membership Means More

Membership Means More focuses on developing long-term relationships to help all members of our community gain financial education, establish savings goals and build credit. This program includes our free checking account and a variety of SmartStart loans, to members of the community who may not qualify for traditional checking account or loan products. Click here to learn more about Membership Means More.



Direct Federal partners employers through Norfolk and Middlesex Counties to provide their employees a free bank-at-work program. Employees of these partner organizations will receive access to a free financial wellness program, employee rewards program, and personalized one-on-one service. Click here to read about our Direct@Work program.