What Our Members Say
Get an idea of what it is like to bank with us.
"Even though I moved out of state 5 years ago, Direct Federal has made it easy for me to keep my accounts!! Their customer service is unparalleled!! Thank you for treating me like a person, not an account number!"
"I have been a member since about 1996 and will continue to be a member until I am no longer banking. I have always praised the credit union for their stellar service. Most importantly, a human being actually answers your calls. Their team is always professional, friendly, knowledgeable and goes above and beyond to help with any issue you may have. In all my years with the credit union, I have never once had any issues with any of my banking. I don't think there are too many businesses that would be able to receive a compliment like that. I can't say enough about this credit union or it's stellar employees, thank you."
"Keep doing what you're doing and have been doing. I think Direct Federal does a great job of making banking easy and convenient. As a customer for over 20 years, I have been extremely satisfied with my Direct Federal Credit Union interactions and have recommended Direct Federal to friends, family, and colleagues for years."