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Protect Your Money: Know How to Spot a Fraudster Pretending to Be Direct Federal
Latest News & Announcements
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Direct Federal Credit Union Launches Direct Impact Checking: Turning Everyday Spending Into Community Impact
Direct Federal Credit Union is redefining what it means to make an impact through everyday banking with the launch of Direct Impact Checking, a new purpose-driven checking account that gives members the opportunity to support causes they care about simply by using their debit card with no cost to the member.
Read MoreDirect Federal Awards Zion Atkinson the Donald Kelliher Diversity, Equity and Inclusion Scholarship
Direct Federal Awards James Armand the Dave Johnson Leadership Scholarship
Delayed Opening Notice – Wednesday, January 14
Direct Federal Offers Direct Cares Program to Support Members and Community Amid Government Shutdown
Frequently Asked Questions
Money Market dividends are are compounded monthly, and posted monthly.
Our fax number is 781-433-2922.
Yes, Direct Federal debit and credit cards can be added to Apple Pay, Google Pay, and Samsung Pay.
Direct Federal lends on properties located in the following locations:
Massachusetts Counties – Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester County.
New Hampshire – All Counties in New Hampshire.
Rhode Island – All Counties in Rhode Island.
Speak to a Direct Federal Member Service Representative. This can be done by visiting the branch or calling us at 781-455-6500. Once it is established that the item is unauthorized, an affidavit of forgery needs to be completed and either mailed to Direct Federal or taken into the branch for processing. Once the process is complete, the funds will be returned to your account.
Yes. Our priority is to protect your personal information. When you return a fraud alert message, we will ask for the unique case # to your specific fraud alert.
Yes, you will need to submit a HELOC application and select "Home Equity Increase (Refinance)" as the purpose.
Home Equity Line Refinances/Increases have a $295 fee.
Click here to apply to refinance/increase your existing Home Equity Line >
You can reset your password.
Reset Password >
If you are locked out of your account please call us at 888.2DIRECT.
If you are moving to a different state within the U.S., a state change request should first be submitted through Online Banking or by calling our Contact Center at 888.2DIRECT.
IMPORTANT: Direct Federal cannot process the state change for you. You must complete this process with the applicable RMV.
This request allows us to print/prepare the title so you can process the state change at the RMV. We will mail the title to you at the address we have on file. Then bring it to the RMV to complete the title and registration in your new state. We cannot do this for you.
IMPORTANT: The process is different for owner retained states. If you live in an owner retained state, you do not have to file a state change with us. Simply go to your new RMV to title and register there. Please make sure all Direct Federal’s information is correct on all documentation so that we get notified of the state change.
Going to the RMV before filing a request with us will result in delayed processing of your forms. The RMV will contact us to request that the title be mailed to them, resulting in a higher chance of title loss. In this case, we will not be able to provide you with a duplicate title unless Direct Federal is listed as lienholder.
We do not offer Boat loans at this time, but click below to learn more about what personal loans and lines of credit we offer!
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