Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.

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knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.

Learn More

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security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.

Discover Insights

INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.

View All Blog Articles

Article

September 12, 2025

Scams Targeting Seniors: Here’s How to Stay Safe

Article

August 19, 2025

Building Your Financial Safety Net: The Power of an Emergency Fund

Article

August 7, 2025

Protect Yourself: How to Prevent Identity Theft in a Digital World

Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.

Press Release

August 20, 2025

Direct Federal Credit Union Earns Award for Excellence in Leadership Development

Announcement

June 6, 2025

Own Your Path: Self-Advocacy and Self-Care with The Ellie Fund

Press Release

May 30, 2025

Direct Federal Awards Karolina Brinkhaus The Dave Johnson Leadership Scholarship

Press Release

May 30, 2025

Direct Federal Awards Cailyn Kim the Donald Kelliher Diversity, Equity and Inclusion Scholarship

Press Release

April 10, 2025

Direct Federal Credit Union Promotes Daniel Curtin to Indirect Lending Manager

View All News & Updates

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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.

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How do I transfer a balance to my credit card?

Log in to Online Banking or our Mobile App Hover over Menu item "Tools"Select "Card Management"Select your Visa Credit Card. Select "Balance Transfer", input Card Issuer Details and Submit!

Transfer Balance Now >

What phone number(s) will receive fraud alerts?

Any phone numbers that Direct Federal has in your records may be sent alerts.

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Do you charge to use the coin machine at the branch?

We do not charge for the coin machine but you must be a member to use it.

The coin machine is available Monday-Friday (8am-3pm) and Saturday (8am-12pm).

Please contact us at 888.2DIRECT if you plan on coming into the Branch to use the coin machine.

I have a Joint on my account, can he/she/they have their own online banking?

Yes! The Joint account holder can create their own user login.

How are CD dividends compounded?

CD dividends are compounded daily and posted monthly.

How does Bill Pay work?

Bill Pay allows you to pay all of your bills, outside of Direct Federal Credit Union, in one place. Your payments will be delivered electronically or by check depending on the recipient. You can schedule one-time or recurring payments.

Do you offer SBA loans?

Yes, we offer SBA loans!

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Request more information >

Are there closing costs for a HELOC?

There are no closing costs.

How can I check the status of an application?

If you are an existing member, the easiest way to check the status of an application is through the Application Center within Digital Banking.

Check Status as a Member > ‍

If you are not a member, please visit our Application Status Center.

Check Application Status >

How do I make a payment on my Direct Federal Loan from another financial institution?

You will first need to link your external account to online banking. To link your external account navigate to the transfers and pay menu option and then click on transfers & loan payments. Once you are in the transfers widget click on "more actions" and then "add account." Once your account has been added it will appear in the dropdown menus within the Transfers and loan payment widget.

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