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Frequently Asked Questions

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Do you offer motorcycle loans?

We do not offer motorcycle loans at this time, but click below to learn more about what personal loans and lines of credit we offer!

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View Home Equity >

View Personal Loans >‍

View Credit Cards >

How do I make a Principal only payment?

Navigate to the transfers and pay tab and then click on transfers and loan payments. Please note, that Principal payments CANNOT be made from external accounts. Once you have navigated to the transfers widget, select which accounts you'd like the money to come out of and which loan you will be paying. Once the accounts are selected the "Principal Payment" option will appear. Your loan must be up to date.

Do you offer GAP insurance?

Yes, you can add GAP insurance to any auto loan for a low flat rate of $395. Learn more about GAP >

Do you offer HSAs?

We currently do not offer Health Savings Accounts.

‍View our banking account options >

What happens if interest rates change between the time I apply and the time I purchase a vehicle?

If rates rise from the time you apply until the time you use your loan, you will get the lower rate that was in effect when you applied. If rates fall from the time you apply until the time you use your loan, you will get the lower rate in effect at the time of purchase.

What does it mean to have a returned check?

A Returned Deposited Item (RDI) -  is a check that has been returned to a depositor because it could not be processed against the account which it was drawn on.  Deposited items can be returned for many reasons, such as insufficient or unavailable funds (funds on hold), stop payment, closed account, missing signature, etc.

How do I get free checks?

You can get free checks with a Hub or Community checking account. Your initial check order is sent at the time the checking is opened. You can also reorder checks through online banking, our member service center, or in the branch.

Can my HELOC rate change?

Yes. HELOC rates are variable and may change as the Prime Rate changes.

What is Direct Federal's lienholder information?

Direct Federal Credit Union
ISAOA/ATIMA

P.O. Box 2092

Carmel, IN 46082

Can my card be added to a digital wallet?

Yes, Direct Federal debit and credit cards can be added to Apple Pay, Google Pay, and Samsung Pay.

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