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Latest Blog Posts
Latest News & Announcements
Direct Federal Offers Direct Cares Program to Support Members and Community Amid Government Shutdown
Direct Federal Credit Union Earns Award for Excellence in Leadership Development
Own Your Path: Self-Advocacy and Self-Care with The Ellie Fund
Direct Federal Awards Karolina Brinkhaus The Dave Johnson Leadership Scholarship
Frequently Asked Questions
There are no balance transfer fees.
Please report the unauthorized transaction immediately by calling the phone number provided in the alerts or the number on the back of your card. The agent will then take care of marking the transaction as fraud and close the card.
Our fax number is 781-433-2922.
If you are travelling within the U.S., you will receive phone calls, text messages and emails. If you are travelling internationally, you will receive emails. You will only receive text messages if your mobile phone plan allows you to receive them while traveling outside of the United States.
We do not offer motorcycle loans at this time, but click below to learn more about what personal loans and lines of credit we offer!
You can find your account numbers within Digital Banking under Account Details.
View Account Information >
You can access Bill Pay by clicking here or you can access Bill Pay from our Mobile App. Bill Pay can be found by selecting More > Transfer & Pay > Bill Pay.
If you want flexibility and ongoing access to funds, a Home Equity Line of Credit (HELOC) may be the better fit. If you prefer a fixed payment and know exactly how much you need, a Home Equity Loan (HELOAN) may make more sense.
HELOC
Best for ongoing or uncertain expenses. Variable interest rate.
HELOAN
Best for one-time projects/lump sum upfront. Fixed interest rate.
At maturity, Share Certificates (CD) will rollover into the same term at the current rate being offered, unless Direct Federal is notified prior to maturity or during the 7-day grace period.
1% of each transaction in US dollars.
Related Resources
Access our library of useful documents, forms, and educational materials to support your financial journey.
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