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Direct Federal Awards Zion Atkinson the Donald Kelliher Diversity, Equity and Inclusion Scholarship
Read MoreDirect Federal Awards James Armand the Dave Johnson Leadership Scholarship
Delayed Opening Notice – Wednesday, January 14
Direct Federal Offers Direct Cares Program to Support Members and Community Amid Government Shutdown
Direct Federal Credit Union Earns Award for Excellence in Leadership Development
Frequently Asked Questions
Required documentation will include but is not limited to: an insurance binder or insurance declaration page, income verification, mortgage statement, and valid license or identification.
Our live chat platform supports the talk-to-text (dictation) feature available on your smart device. To use talk-to-text to chat with one of our live associates click on the “live chat” button found on the bottom left of your screen. Upon establishing a connection with a live chat associate, you may initiate the use of the talk-to-text feature.
The method for accessing the talk-to-text feature on your device's keyboard may vary depending on the type of smart device you are using. To assist you in locating the talk-to-text feature on your device, we have provided additional resources below.
Click here for Apple Keyboard
Click here for Google assistant (gboard)
*Other keyboards may support this feature. Contact your phone provider for additional assistance.
We currently do not offer 529 plans.
View our banking account options >
Please report the unauthorized transaction immediately by calling the phone number provided in the alerts or the number on the back of your card. The agent will then take care of marking the transaction as fraud and close the card.
Your card may be blocked for use and future transactions would be declined until the fraud alert is cleared.
Applicants under 18 require a joint owner on the account.
Once your application has been approved, you can expect your new card in the mail within 1-2 business days.
Our fax number is 781-433-2922.
If rates rise from the time you apply until the time you use your loan, you will get the lower rate that was in effect when you applied. If rates fall from the time you apply until the time you use your loan, you will get the lower rate in effect at the time of purchase.
For primary residences, eligible borrowers may access up to 80% of their home’s combined loan‑to‑value (CLTV).
Related Resources
Access our library of useful documents, forms, and educational materials to support your financial journey.
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