Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.
A couple in their kitchen reading a bill
knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.
Learn More
Person at a diner countertop taking a picture of a check for remote deposit
security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.
Discover Insights
INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.
View All Blog Articles
Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.
get in the know

Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What if I need more money?

If you realize you need more money to finance your purchase once you start shopping for your car, simply call us at 781.455.6500.

What types of vehicles can I finance?

You may finance automobiles, SUVs, pickup trucks, and minivans for consumer use. For commercial vehicles, visit the Business Loans page.

How can I get cash advances using my Direct Federal Visa®?

You are eligible for cash advances by going to ATMs or banks that are part of the Visa network. You can also transfer cash advance funds from your credit card to a Direct Federal savings, checking, or money market account. Direct does not charge a cash advance fee.

I have a joint account with another cardholder. Why did I not receive a fraud alert? Why am I receiving fraud alerts when someone else on my account is making a transaction?

Fraud Alerts are transmitted to the phone number(s) and/or email address associated with the card used at the time of the transaction. If a joint cardholder is receiving alerts, it is because that cardholder’s phone number and/or email address is associated with the card transacting. If the fraud alerts should have gone to another cardholder on your account, we ask that you update the contact information for that cardholder.

What if I forget my password?

You can reset your password.

Reset Password >

If you are locked out of your account please call us at 888.2DIRECT.

How can I get in touch via email?

If you'd like to get in touch with us via message, please utilize our secure Message Center in Digital Banking.

Log in to access Message Center >

What documentation is required to close a home equity loan or line?

Required documentation will include but is not limited to: an insurance binder or insurance declaration page, income verification, mortgage statement, and valid license or identification.

What is the minimum or maximum home equity line amount I can apply for?

With Direct Federal, you can open a Home Equity Loan or Line for:

Primary Residences: Any amount between $20,000 and $500,000.

Second Homes and Investment Properties: Any amount between $20,000 and $200,000.

Do you offer GAP insurance?

Yes, you can add GAP insurance to any auto loan for a low flat rate of $395. Learn more about GAP >

Can I pay my Direct Federal Visa® bill online?

Yes. You may pay your Direct Federal Visa bill online using any checking account.

View Payment Options

TAgline

Related Resources

Access our library of useful documents, forms, and educational materials to support your financial journey.

Interested in a loan?

Our relationship bankers are here to help you take the first step.
professional man smiling
Connect

Contact Us

We’re here for you on your schedule.