Here at Direct Federal, we don't have customers, we have members. People who understand the importance and impact of a great rate, expect free and easy access to their accounts, and appreciate the little things that go into great service. Sure, we're federally insured. But more importantly, we're totally committed. Read on to learn more about our mission, history, leadership team, and more.
A Legacy of Dependability
Starting as a local lender in 1953, Direct Federal has served hundreds of thousands of satisfied members over the years—earning a reputation as one of the most dependable banking partners in New England.
Membership of Direct Federal is open to anyone who lives, works (or regularly conducts business in), worships, or attends school in Norfolk or Middlesex Counties; or has an immediate family member that fulfills one of those requirements.
Working at Direct Federal Credit Union
The Direct Promise
We are Direct Federal, a highly aligned team that unfailingly exhibits our core values of Drive, Integrity, Resilience, Engagement, Competence, and Teamwork. We view all work from our members’ point of view so as to continually increase value and eliminate waste. We focus our ideas, talent, and effort on delivering great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members’ peace of mind. We do all of this to earn the privilege of being the life-long, trusted partner of more and more members as they pursue their dreams.