Three screenshots of the Direct Federal Mobile App experience.

Digital Banking

Banking at your fingertips. Seamlessly manage your finances with our user-friendly online and mobile banking platforms.
  • Custom Alerts
  • Check Deposit
  • Savings Goals
  • Zelle®
  • Bill Pay
  • FICO Score
  • Message Center
  • Card Management
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Banking Anywhere, Anytime with our Mobile App

Have an account with us? Enhance your banking experience and register for digital banking now through Online Banking or our Mobile App.
Register for Digital Banking

Highlights

How to

Tutorials

Unlock the Power of Our Mobile App. Explore our video library featuring helpful tutorials and tips on maximizing the benefits of our mobile banking app.

First-Time Registration

Icon to play a video.First-time user registration mobile app screenshot.

Check Deposit

Icon to play a video.Check deposit mobile app screenshot.

Loan Payments

Icon to play a video.Transfers and loan payments mobile app screenshot.

Bill Pay

Icon to play a video.Bill Pay mobile app screenshot.

Alerts

Icon to play a video.Alerts mobile app screenshot.

External Accounts

Icon to play a video.External accounts mobile app screenshot.

Biometrics & Snapshot

Icon to play a video.Biometrics & Snapshot mobile app screenshot.

Zelle

Icon to play a video.Zelle mobile app screenshot.
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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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How do I set up Recurring Payments?

Login to Digital Banking and access the transfers widget. After choosing your account and loan from the dropdown menus, you can then specify the frequency for your recurring payments.

Login to Digital Banking >

Where do I access Bill Pay?

You can access Bill Pay by clicking here or you can access Bill Pay from our Mobile App. Bill Pay can be found by selecting More > Transfer & Pay > Bill Pay.

Is my information secure using Zelle?

Keeping your money and information safe is a top priority for Direct Federal Credit Union. When you use Zelle® within our mobile app​, your information is protected with the same technology we use to keep your Direct Federal Credit Union account safe.

Who can I send money to with Zelle

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.1

Since money is sent directly from your Direct Federal Credit Union account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Neither Direct Federal Credit Union nor Zelle® offers purchase protection for payments made with Zelle®- for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

Can I pay a small business with Zelle?

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Direct Federal Credit Union App​ using just their email address or U.S. mobile number.

Neither Direct Federal Credit Union nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

Can I Use Zelle Internationally?

In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.


Can I cancel a payment sent with Zelle?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 7814556500 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 7814556500 so we can help you.


Are there any fees to send money using Zelle?

No, Direct Federal Credit Union does not charge any fees to use Zelle® in our mobile app.

Your mobile carrier's messaging and data rates may apply.

Digital Banking Reviews

Hear what our members have to say.
“As a 30+year customer I am pleased at DF's continued improvement in processes but that it hasn't lost the "human" touch. It's so great to have a bank where I can talk to people who truly care and are empowered to help. Great job!”
John B.
"I’m very pleased with Direct Federal. I never thought I would like online banking, I always questioned how secure it was. But after using it for quite a while now, I feel it’s very secure. The staff that I deal with are very professional and very friendly and accommodating. Thank you all."
Annette C.
“The online banking part of DFCU is only one of several reasons why I look forward to staying with DFCU for the foreseeable future: over the phone or in person, DFCU customer service is *always* outstanding. I've done all kinds of car loans, mortgage refinancing, etc. here -- been a customer since I was a kid and my Polaroid-employed father was a member -- and I am entirely satisfied with DFCU."
Rob H.

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