Direct Federal will be closed on Monday, November 11, 2019 in observance of Veterans Day. We will reopen on Tuesday, November 12, 2019 at 8:00 AM. Your account information is available 24/7 through Online Banking, Mobile Banking, and Telephone Banking.
Forms & Documents
FORMS AND DOCUMENTS
Here you can find and download many of the forms that are needed to conduct your business with Direct Federal. Simply open, complete and print the form. Then, mail or fax it to us. You also have access to the documents that you received when your membership was established. Of course, these are the latest versions.
Use the SELECT TOPIC drop-down to narrow your search by selecting a category. Then click SEARCH to see all the forms in that category. If you know a KEYWORD, enter that before clicking SEARCH.
Our current fee schedule.
Request a Change
Use this to initiate a direct deposit to your account.
If you withdrew funds in the form of an Official Check, use this form if the check was lost or payee never received the check.
Use this if you have a check that cleared your account and it wasn't your signature.
Use this to dispute an charge on your account that came through electronically.
Use this to dispute an electronic transaction to your account that you did not authorize.
Use this to dispute a purchase charge made with your Direct Federal debit card.
Use this to report any fraudulent activity on your Direct Federal ATM or debit card.
Use this if a business generated a paper check that cleared against your account without your approval.
The privacy of your personal and account information is extremely important to us. How we treat your information is all right here.
Everything you need to know about the accounts, services, rules and your rights all in one convenient place.
Initiate an Action
Use this when mailing in a check to us.
Use this to request that we wire funds to another financial institution.
Use this to stop a regularly scheduled electronic withdrawal from your account.
Use this to stop a payment on a personal check. Call the Member Services department as soon as possible to ensure the check has not already been presented for payment.
Use this to authorize you Direct Deposit that is currently going to another financial institution to Direct Federal.
Use this to authorize the closing of your account(s) at another financial institution.
Authorization to have your payments come from your new Direct Federal account.
Use this form to dispute an unauthorized transaction on your Direct Federal Visa Credit Card. If your Visa Credit Card has been lost or stolen, or you are reporting fraudulent activity on your Visa Credit Card, please call (800) 449-7728.
Request a Change
Use this to initiate an automatic withdrawal of a payment from your Direct Federal account.