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Join the direct team!

Direct Federal is a fast growing, progressive credit union in Needham, MA located in the N2 Innovation District of Route 128.  Recently voted one of the 200 healthiest credit unions in the country we pride ourselves on offering great rates, remarkable service, and easy access.  We offer an impressive benefits package including medical and dental, life and disability insurance, paid vacation, sick, personal time, flexible scheduling, 401k with company match, and pension plan.  Join the team at Direct Federal for an opportunity to enhance your career in a dynamic and fun work environment where you will feel valued. We are an Equal Opportunity Employer M/F/D/V

Benefits offered include:

  • Competitive Compensation
  • Medical & dental insurance
  • Pension plan
  • 401(k) with company match
  • Vacation / sick / personal


If you are interested in any of the positions listed below, please email your resume with salary requirements to hr@directfederal.com.


director of finance


  • Manage the credit union’s investment portfolio
  • Monitor the daily liquidity position of the credit union
  • Coordinate and prepare monthly cash flow, all supporting liquidity exhibits, and investment reports
  • Make recommendations to maximize net interest margin through pricing of deposits
  • Assist in the preparation of product profitability models
  • Implement and create forecasting simulations
  • Assist in financial analysis projects and studies of various elements of the business, report findings, and make recommendations for improvement.



  • Bachelor’s degree in accounting or finance
  • Minimum five years’ experience in a banking or credit union environment
  • Strong analytical and technical skills


Human resources manager

We are seeking an experienced human resources professional to manage the day-to-day HR function.

  • Responsibilities:
  • Lead the recruiting effort by creating effective advertising strategies and expanding recruiting resources to include college recruitments and job fairs.
  • Manage the performance review program.
  • Oversee payroll administration, reviewing for accuracy and ensuring compliance with policies.  Utilize payroll reporting module to produce management reports. 
  • Ensure all employee benefit plans are administered accurately and in a timely manner.  Review benefit programs and implement changes as needed.  Assist in the annual cost analysis for renewal.
  • Maintain company organization chart.
  • Continually monitor HR programs, policies, and procedures for effectiveness, efficiency, and compliance with federal and state regulations.  Recommend changes to effect continuous improvement.
  • Play an active role in ensuring organizational alignment across HR business disciplines.  Support spirit de corps by planning company-wide social and team building events



  • Minimum five years’ experience in human resources
  • Bachelor’s degree
  • Experience with ADP Workforce Now preferred
  • Excellent communication, time management and organization skills


Marketing associate

We are seeking a Marketing Associate to join our team! You will be responsible for managing and updating social media channels, coordinating a monthly member newsletter and monitoring Google Analytics in partnership with our ad agency.


  • Copy, edit and revise communications as needed for website, and various marketing material
  • Design and produce collateral, branch signage, and statement inserts
  • Coordinate printing of marketing materials with print vendor
  • Ensure all marketing initiatives are in compliance with regulatory requirements
  • Manage the ordering, inventory, and distribution of promotional and premium items



  • Experience with Adobe InDesign, Illustrator and Photoshop
  • Strong copywriting and editing experience
  • Project management skills
  • Bachelor's degree or minimum 2 years work experience in a Marketing Department
  • Web site management experience is a plus


Loan servicing associate


  • Disburse all auto loans and indirect auto loans
  • Manage all indirect loan packages ensuring accuracy of documentation
  • Set up all loan packages and input information in Summit system
  • Prepare and deliver required loan documentation to members
  • Support Visa product by completing daily settlement, setting up new accounts, processing adjustments



  • Two years loan servicing experience
  • Excellent communication and customer service skills
  • Strong administrative and organizational skills
  • High school diploma


Data analyst


  • Acquire data from primary or secondary data sources
  • Maintain databases / data systems
  • Interpret and analyze data and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.



  • Minimum three years’ experience in an IT or data analytics environment
  • Bachelor’s degree in Computer Science or equivalent
  • Experience with a core financial services or strong understanding of databases and reporting systems
  • Strong analytical skills




  • Day-to-day operations of the core technology infrastructure and software
  • Process development and delivery of systems connecting to the core and internal and external customer support
  • Ensure that information necessary for internal and external reporting is available, current, and accurate, and that tools for core-related reporting meet business requirements.



  • Minimum two years’ experience in an Information Technology environment
  • Bachelor’s degree in computer science or equivalent experience
  • Experience with a core financial services or strong understanding of databases and reporting
  • HP-UX experience preferred, some Unix/Linux experience required
  • Experience with Fiserve Spectrum (Summit) and Pathways preferred but not required
  • Strong analytical skills and experience interpreting business needs into operational products and services


Senior Underwriter


  • Ensure a timely and thorough review of application requests for first mortgage, indirect, consumer, HELOC and commercial loans, consistent with Direct’s credit guidelines.



  • Bachelor’s degree in accounting, finance or business
  • Minimum of five years underwriting experience
  • Experience in commercial lending preferred but not required
  • Excellent communication, customer service, analytical and decision making skills.  Registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System & Registry (NMLS) will be required.




  • Answer inquiries from potential members interested in Direct’s products and services and current members who have questions regarding their accounts
  • Resolve member problems regarding their checking, savings, ATM/debit cards and Visa accounts
  • Process loan applications accurately and efficiently
  • Review members’ existing account relations and cross-sell needed products and services that provide long term solutions for members, while delivering remarkable service



  • Minimum of two years customer service and/or sales experience
  • Excellent customer service, interpersonal and communication skills
  • Strong organizational and problem solving skills
  • Positive attitude



If you are interested in any of the positions listed above, please email your resume with salary requirements to hr@directfederal.com.


We strive to provide our members great rates, easy access and remarkable service. If you have any feedback on how we could improve in these areas, please let us know.


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