Facebook Careers | Work for Direct Federal Credit Union | Benefits | Employment


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Join the direct team!

Direct Federal is a fast growing, progressive credit union in Needham, MA located in the N2 Innovation District of Route 128.  Recently voted one of the 200 healthiest credit unions in the country we pride ourselves on offering great rates, remarkable service, and easy access.  Direct received awards in 2019 from the Credit Union National Association for both Employee Engagement and Innovative Staff Development.  Obviously we're not the only ones who think we've got something special here.  We offer an impressive benefits package including medical and dental, life and disability insurance, paid vacation, sick, personal time, flexible scheduling, 401k with company match, and pension plan.  Join the team at Direct Federal for an opportunity to enhance your career in a dynamic and fun work environment where you will feel valued. We are an Equal Opportunity Employer M/F/D/V.

Full-Time Benefits Include:

  • Competitive Compensation
  • Medical & dental insurance
  • Pension plan
  • 401(k) with company match
  • Shuttle service from the Green Line
  • Student loan pay down program
  • Vacation / sick / personal


Please click here to apply

Current Openings

Collections Associate III

Direct Federal’s Mission?  Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision?  To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Collections Purpose?  To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

To achieve our purpose we want to hire:


  • Legal lingo pro – someone who knows the laws around collecting and compliance
  • Foreclosure expert – a team member who is well versed in working on pre-foreclosures
  • A strong communicator – someone who can talk with members by phone, writing and in person to negotiate payments at every stage of delinquency
  • A juggler – Someone who can handle multiple tasks in a fast-paced environment
  • Independent partner – a team member who can work well without much supervision but also come together to work as a group
  • Cool as a cucumber – Someone who is ready to tackle things as they come calmly and resiliently

Does this sound like you?  Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives.  We’ll provide training at our in-house Direct University, and an environment that fosters learning and growth.  We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.


  • College degree preferred
  • Minimum two years' consumer collections experience
  • Comprehensive knowledge of Fair Debt Collection Practice Act (FDCPA), Fair Credit Reporting Act (FCRA), Members Civil Relief Act (SCRA) and Massachusetts General Laws (MGL)
  • Working knowledge of Freddie Mac non-performing loan servicing requirements
  • Working knowledge of foreclosure laws
  • Working knowledge of bankruptcy laws
  • Recovery knowledge is a plus


Your compensation will include an impressive benefits package.  We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time.  We also offer a shuttle service from the Green Line and a student loan pay down program.

Please apply here.

We are an Equal Opportunity Employer M/F/D/V.