Our Contact Center is currently experiencing a high volume of calls and wait times may be longer than usual. We apologize in advance for this inconvenience. As a reminder, you can login to Online Banking or your Mobile App to check account balances, confirm deposits, set up transfers, or pay your Direct Federal loan.
Direct Federal is a fast growing, progressive credit union in Needham, MA located in the N2 Innovation District of Route 128. Recently voted one of the 200 healthiest credit unions in the country we pride ourselves on offering great rates, remarkable service, and easy access. Direct received awards in 2019 from the Credit Union National Association for both Employee Engagement and Innovative Staff Development. Obviously we're not the only ones who think we've got something special here. We offer an impressive benefits package including medical and dental, life and disability insurance, paid vacation, sick, personal time, flexible scheduling, 401k with company match, and pension plan. Join the team at Direct Federal for an opportunity to enhance your career in a dynamic and fun work environment where you will feel valued. We are an Equal Opportunity Employer M/F/D/V.
Direct Federal’s Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.
Direct Federal’s Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.
Our Deposit Servicing Team’s Purpose? Provide remarkable service with each and every interaction between members, external business partners and the community.
To achieve our purpose we want to hire a:
IRA expert – up to date on the rules and regulations, maintain our files process RMDs
ACH hero – using strong experience help the team work through various ACH processes
Ambassador – able to seamlessly communicate with external customers and team members from various departments to find solutions
Researcher & a do-er – someone who is willing to dive into all aspects of the role, find issues, figure out where they came from and fix them
Natural leader – conduct employee reviews, guide team members through our Career Development Program and assist the department manager with process improvements
Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage and additional financial incentives. We’ve been recognized in our industry for innovative employee development and employee engagement programs. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.
Minimum three years’ experience in deposit servicing
Minimum one year supervisory experience
Ability and desire to multitask, learn fast and move quick in a very fast paced environment
Strong written and verbal communication
Excellent computer skills, including Microsoft Office Suite
Your compensation will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a shuttle service from the Green Line and a student loan pay down program.