Careers
Join the direct team!
Direct Federal is a fast growing, progressive credit union in Needham, MA located in the N2 Innovation District of Route 128. Recently voted one of the 200 healthiest credit unions in the country we pride ourselves on offering great rates, remarkable service, and easy access. We offer an impressive benefits package including medical and dental, life and disability insurance, paid vacation, sick, personal time, flexible scheduling, 401k with company match, and pension plan. Join the team at Direct Federal for an opportunity to enhance your career in a dynamic and fun work environment where you will feel valued. We are an Equal Opportunity Employer M/F/D/V.
Benefits offered include:
- Competitive Compensation
- Medical & dental insurance
- Pension plan
- 401(k) with company match
- Vacation / sick / personal
If you are interested in any of the positions listed below, please email your resume with salary requirements to hr@directfederal.com.
Current Openings
Member Service Associate
Responsibilities:
- Answer inquiries from potential members interested in Direct’s products and services and current members who have questions regarding their accounts
- Resolve member problems regarding their checking, savings, ATM/debit cards and Visa accounts
- Process loan applications accurately and efficiently
- Review members’ existing account relations and cross-sell needed products and services that provide long term solutions for members, while delivering remarkable service
Qualifications:
- Minimum of two years customer service and/or sales experience
- Excellent customer service, interpersonal and communication skills
- Strong organizational and problem solving skills
- Positive attitude
