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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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Do you offer student loans?

We do not offer Student loans at this time, but click below to learn more about what personal loans and lines of credit we offer!

View Home Equity >

View Personal Loans >‍

View Credit Cards >

Do you offer FHA loans?

We currently do not offer FHA loans.

Do you offer VA loans?

We currently do not offer VA loans.

Where can I find my account number online?

You can find your account numbers within Digital Banking under Account Details.

View Account Information >

What does my credit score need to be to qualify for a mortgage?

Different Mortgage programs will have varying qualifications. Please contact a mortgage specialist to discuss your options.

‍Send message to Mortgage Specialist >

How can I get in touch via email?

If you'd like to get in touch with us via message, please utilize our secure Message Center in Digital Banking.

‍Log in to access Message Center >

What is your Fax number?

Our fax number is 781-433-2922.

How can I check the status of an application?

If you are an existing member, the easiest way to check the status of an application is through the Application Center within Digital Banking.

Check Status as a Member > ‍


If you are not a member, please visit our Application Status Center.

Check Application Status >

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Contact Us

We’re here for you on your schedule.

Message

Login to Online Banking and send us a secure message 24/7 through the Message Center.
Online Banking Message Center

Chat

Live Chat available Monday-Friday 8am-5pm.

Phone

Call Center available Monday-Friday 8am-5pm and Saturday 8am-1pm.
888.2DIRECT

Branch

Branch available Monday-Friday 8am-4pm and Saturday 8am-1pm.
50 Cabot St. Needham, MA 02494