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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.

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Why does it say it will take 10 days to send my Bill Payment?

The date that is displayed is the estimated delivery date of the check, not the date the payment is sent from your account.

What happens when my CD matures?

At maturity, Share Certificates (CD) will rollover into the same term at the current rate being offered, unless Direct Federal is notified prior to maturity or during the 7-day grace period.

Can I add more money to my CD account?

Funds cannot be added to an existing CD Share Certificate.

How are CD dividends compounded?

CD dividends are compounded daily and posted monthly.

Can I withdraw my CD dividends?

Monthly dividends are available for withdrawal without penalty.

What is the "normal" interest rate on a Direct Federal Visa®?

Rates vary based on your creditworthiness. The rate can vary monthly and is based on the Prime rate published in The Wall Street Journal.

How can I make sure my mobile app stays up to date?

You can ensure that you're on the newest app version available by turning on automatic updates in your device settings

Can I hide payees I do not use often?

Unfortunately, you are unable to hide payees. If you have a payee that you do not use or do not use often you can add a “z” in front of the payee nickname to add it to the bottom of the list. Alternatively, when setting up Payees, you can add “tags” to each payee. This will allow you to sort by tag. For example, for Payees you pay each month you could add the tag “Monthly Payment”. You will then be able to sort by all Payees with the tag “Monthly Payment”.