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Frequently Asked Questions
Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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How do I know what the Principal and Interest breakdown is on my loan payment?
Within Online Banking, select your Loan and click on the specific payment you would like more information on. Then select "Breakdown" and you will be able to view the Principal and Interest breakdown of your loan payment.
How do I make a payment on my Direct Federal Loan from a Direct Federal Account?
To make a payment to your Direct Federal Loan from a Direct Federal Account, navigate to the “Transfers” feature. For the most payment options, including Principal only payments, click on the “Classic” tab. From there you will be able to select which account you want the payment to come from, which loan it should go to, how much you want to pay, and other payment options.
I have a Joint on my account, can he/she/they have their own online banking?
Yes! The Joint account holder can create their own user login.
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