A couple sitting down looking at a laptop.
A couple sitting down looking at a laptop.

Designed with You in Mind: Discover the New Direct.com

January 3, 2024

Direct Federal Credit Union is excited to launch a new Direct.com.

Direct Federal serves its 30,000 members primarily through its digital channels, including Direct.com. The new website will continue to offer credit union members, and the community, the ability to do business with Direct Federal anywhere, anytime. With input from Member Surveys, the new website has been designed with their members’ needs in mind. It will allow members to seamlessly browse the site on any device including desktops, smartphones, and tablets.

The new website boasts improved search capabilities, faster page load times, an interactive financial wellness resource for all ages, and a new FAQ library. Members can now schedule a call with a Relationship Banker through Direct.com at any time. In addition, the new Direct.com is fully accessible to all and meets all ADA requirements. Direct.com offers members a wide variety of calculators and educational content to help them assist in their banking decisions.

“We are excited to introduce our members to a newly designed Direct.com. We strive to constantly optimize how members feel when interacting with us through our digital channels, including our main channel, Direct.com. We believe our new website offers our members a seamless experience that will inform, educate, and guide members throughout their financial journey.” said Project Lead, Kassandra Martin, Director of Digital Experience at Direct Federal. “We worked hard to understand our members’ banking needs through surveys and analytics and create a website with them in mind.”

Direct Federal partnered with Webflow, an industry-leading website builder that offers a safe, secure, and easy-to-use website management platform. Direct Federal is well positioned to grow and expand Direct.com for many years to come as consumers' financial needs and preferences change. 

Direct.com will seamlessly connect members to our existing Digital Banking systems (Online Banking and Mobile App).

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