Cybercriminals are becoming more sophisticated, using phone calls, texts, and emails that appear to come from trusted financial institutions, including Direct Federal Credit Union. Some scam calls may even display our phone number, making them look legitimate.

Their goal is simple: trick you into sharing sensitive information so they can access your accounts.

Watch for These Red Flags

Scammers may claim there's suspicious activity on your account and ask you to:

• Share your Online Banking username or password
• Read back a one-time security code sent to your phone
• Verify your debit card or account information
• Click a link to "secure" your account

Remember: Direct Federal will never ask for your password, one-time security code, debit card PIN, full card number, security question answers, or access to your computer or mobile device.

How to Protect Yourself

• Hang up if something feels suspicious or you're pressured to act quickly.
• Call Direct Federal directly at 888.2DIRECT, using the number on our website, your statement, or the back of your debit card.
• Never share one-time security codes.
• Always access Online Banking through Direct.com or mobile app, not links in unexpected texts or emails.
• Review your accounts regularly and report suspicious activity immediately.

­Think You've Been Targeted? We're Here to Help.

If you clicked a suspicious link or shared information with someone claiming to be Direct Federal, contact us immediately at 888.2DIRECT. Acting quickly helps us protect your accounts and investigate potential fraud.

Stay alert, verify who's contacting you, and never share sensitive information with unexpected callers. Together, we can help keep your accounts, and your money, safe.