Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.
A couple in their kitchen reading a bill
knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.
Learn More
Person at a diner countertop taking a picture of a check for remote deposit
security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.
Discover Insights
INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.
View All Blog Articles
Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.
get in the know

Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Do you offer boat loans?

We do not offer Boat loans at this time, but click below to learn more about what personal loans and lines of credit we offer!

View Home Equity >

View Personal Loans >

View Credit Cards >

How can I get in touch via email?

If you'd like to get in touch with us via message, please utilize our secure Message Center in Digital Banking.

Log in to access Message Center >

What is the difference between a HELOC and HELOAN?

If you want flexibility and ongoing access to funds, a Home Equity Line of Credit (HELOC) may be the better fit. If you prefer a fixed payment and know exactly how much you need, a Home Equity Loan (HELOAN) may make more sense.

HELOC
Best for ongoing or uncertain expenses. Variable interest rate.

HELOAN
Best for one-time projects/lump sum upfront. Fixed interest rate.

Why do I need to provide Direct Federal my Title?

As part of your loan agreement with Direct Federal, and because your car is serving as the collateral for the loan, you are required to provide the title to us within 90 days of opening the loan. The title must display your name as the owner and list Direct Federal as a lienholder. Being a lienholder means we have an interest in the property that is on the title until the loan is paid in full.

If we receive a title for your vehicle that does not have “Direct FCU” listed as lienholder,  forms to add lienholder will be mailed to you. Please complete the highlighted sections and return them in the envelope provided along with a check made payable to the applicable RMV so we can file for lien placement on your behalf.  


Note: If the envelope is lost, please send documents to:

Direct Federal Credit Union

Attn: Loan Servicing

50 Cabot Street

Needham, MA 02494

What if I want to send money to someone whose bank or credit union doesn't offer Zelle

You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com.

If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address or U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

How can I increase my credit limit?

You can request a Home Equity Line of Credit and Credit Card increase through Online Banking.

Depending on the assessed value of your home, and the amount of equity you have in it, you may be eligible to refinance/increase your existing Direct Federal Home Equity Line. Home Equity Line Refinances/Increases have a $295 fee.

Click here to apply to refinance/increase your existing Home Equity Line >

Submit Credit Card Limit increase request >

I accidentally marked a valid transaction as fraudulent. What do I do now?

When you mark a transaction as fraudulent, the response message you receive will include our fraud detection department’s toll-free number and it asks that you call to review the card activity, or you will receive a call from a fraud detection agent to review. The agent will be able to review the activity with you and clear the card for use.

Are properties in a trust eligible for a HELOC?

Yes, Direct Federal will allow properties that are placed in acceptable trusts.  The trust must be reviewed by our Attorney and must meet all of our guidelines and requirements for the transaction to move forward.  The applicant will need to provide a full copy of the Trust agreement for review.  The applicant must be the trustee or one of the co-trustees.  All trustees must be 18 years of age or older.  Additionally, the trustee must be authorized to borrow money and encumber real estate.

Can I get the introductory rate on my existing Home Equity Line of Credit?

Only new HELOCs are eligible for the introductory rate. Increases/refinances of an existing HELOC at Direct Federal do not qualify.

Are there any fees to send money using Zelle?

No, Direct Federal Credit Union does not charge any fees to use Zelle® in our mobile app.

Your mobile carrier's messaging and data rates may apply.

TAgline

Related Resources

Access our library of useful documents, forms, and educational materials to support your financial journey.

Interested in a loan?

Our relationship bankers are here to help you take the first step.
professional man smiling
Connect

Contact Us

We’re here for you on your schedule.