Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.

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knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.

Learn More

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security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.

Discover Insights

INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.

View All Blog Articles

Article

September 12, 2025

Scams Targeting Seniors: Here’s How to Stay Safe

Article

August 19, 2025

Building Your Financial Safety Net: The Power of an Emergency Fund

Article

August 7, 2025

Protect Yourself: How to Prevent Identity Theft in a Digital World

Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.

Press Release

August 20, 2025

Direct Federal Credit Union Earns Award for Excellence in Leadership Development

Announcement

June 6, 2025

Own Your Path: Self-Advocacy and Self-Care with The Ellie Fund

Press Release

May 30, 2025

Direct Federal Awards Karolina Brinkhaus The Dave Johnson Leadership Scholarship

Press Release

May 30, 2025

Direct Federal Awards Cailyn Kim the Donald Kelliher Diversity, Equity and Inclusion Scholarship

Press Release

April 10, 2025

Direct Federal Credit Union Promotes Daniel Curtin to Indirect Lending Manager

View All News & Updates

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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.

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Where do I access Bill Pay?

You can access Bill Pay by clicking here or you can access Bill Pay from our Mobile App. Bill Pay can be found by selecting More > Transfer & Pay > Bill Pay.

Can I request a stop payment on a check online?

You can submit a Stop Payment Request through Online Banking via Tools > Check Services.
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Submit Stop Payment Request >

Can I add more money to my CD account?

Funds cannot be added to an existing CD Share Certificate.

Do I need to sign up to receive fraud alerts?

You will automatically be enrolled to receive all fraud alerts via the contact methods on your account, ie., email address, cell phone, home phone, work phone, etc.

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Do you offer motorcycle loans?

We do not offer motorcycle loans at this time, but click below to learn more about what personal loans and lines of credit we offer!

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View Home Equity >

View Personal Loans >‍

View Credit Cards >

What documentation is required to close a home equity loan or line?

Required documentation will include but is not limited to: an insurance binder or insurance declaration page, income verification, mortgage statement, and valid license or identification.

What if I forget my password?

You can reset your password.

Reset Password >

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If you are locked out of your account please call us at 888.2DIRECT.

What are my credit card billing rights?

Information on your rights to dispute transactions and how to exercise those rights is provided in the Agreement.

Visa Credit Card Agreement (Consumer)

Is the fraud alert service safe and secure?

Yes. Our priority is to protect your personal information. When you return a fraud alert message, we will ask for the unique case # to your specific fraud alert.

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How do I log in for the first time?

Click here to register!

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