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Frequently Asked Questions

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What is Direct Federal's lienholder information?

Direct Federal Credit Union
ISAOA/ATIMA

P.O. Box 2092

Carmel, IN 46082

Are my deposits insured?

We are  federally Insured by the NCUA. The National Credit Union Share Insurance Fund  was created by Congress in 1970 to insure members' deposits in federally  insured credit unions. Each credit union member has at least $250,000 in total coverage in individual accounts.

The  Share Insurance Fund also separately protects members’ IRA accounts up to  $250,000 and provides additional coverage for members’ trust accounts.

The  Share Insurance Fund has the backing of the full faith and credit of the  United States. Credit union members have never lost even a penny of insured savings at a federally insured credit union.

Can I add more money to my CD account?

Funds cannot be added to an existing CD Share Certificate.

Do you offer loans for commercial/business vehicles?

Yes, we do finance commercial vehicles!

View Business Loans >

How are CD dividends compounded?

CD dividends are compounded daily and posted monthly.

What assumptions does the HELOC calculator use?

The calculator assumes standard HELOC terms, including a variable interest rate, interest‑only payments during the draw period, and repayment of principal and interest during the repayment period. Actual terms may differ based on your specific loan agreement.

Where can I find my account number online?

You can find your account numbers within Digital Banking under Account Details.

View Account Information >

Can I pay a small business with Zelle?

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Direct Federal Credit Union App​ using just their email address or U.S. mobile number.

Neither Direct Federal Credit Union nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

Can I prepay my HELOC?

Prepayment is allowed at any time without penalty. If you pay-off the balance and decide to close the line within the first two years, you will be charged a $395 Early Termination Fee.

Where do HELOC closings take place?

HELOC closings take place at our Branch located in Needham, MA.

50 Cabot St. Needham, MA 02494

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