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Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.
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Protecting Your Identity

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INSIGHTS & INFORMATION

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Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.
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Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.
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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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Is there a credit card over limit fee?

There is no over limit fees.

Are there any fees associated with my Direct Federal Visa®?

If your payments are on time, there are no fees.

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Do you offer HSAs?

We currently do not offer Health Savings Accounts.

View our banking account options >

Does using the Home Equity calculator impact my credit score?

No. Using the calculator does not affect your credit score and does not initiate a credit inquiry.

Do you offer Youth Accounts?

Applicants under 18 require a joint owner on the account.

I made a Loan payment, and I am still seeing a notification that my Loan is due. Did it not go through?

The notification will disappear once your payment has posted to the Loan. Please allow 4-5 days for your payment to process before queuing another payment.

I have a Joint on my account, can he/she/they have their own online banking?

Yes! The Joint account holder can create their own user login.

Are properties in a trust eligible for a HELOC?

Yes, Direct Federal will allow properties that are placed in acceptable trusts.  The trust must be reviewed by our Attorney and must meet all of our guidelines and requirements for the transaction to move forward.  The applicant will need to provide a full copy of the Trust agreement for review.  The applicant must be the trustee or one of the co-trustees.  All trustees must be 18 years of age or older.  Additionally, the trustee must be authorized to borrow money and encumber real estate.

Can the interest rate shown in the calculator change over time?

Yes. Most HELOCs have variable interest rates that can change based on the Prime Rate. A rate change will affect your monthly payment.

Do you offer ESAs?

We currently do not offer Educational Savings Accounts.

View our banking account options >

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