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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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What is the "normal" interest rate on a Direct Federal Visa®?

Rates vary based on your creditworthiness. The rate can vary monthly and is based on the Prime rate published in The Wall Street Journal.

What are the appraisal fees for a HELOC?

Requested Lines $400,000 and above require an appraisal. Also, if you believe your home value is higher than our assessed value, an appraisal may be required in order for us to approve the amount requested.

‍Appraisal cost estimates:

Single-family unit - Approximately $500

Multi-unit -Approximately $650.00

What is the minimum or maximum home equity line amount I can apply for?

With Direct Federal, you can open a Home Equity Loan or Line for:

Primary Residences: Any amount between $20,000 and $500,000.

Second Homes and Investment Properties: Any amount between $20,000 and $200,000.

‍

What is considered a "new auto" versus a "used auto"?

New Retail Auto:
New Retail Autos are defined as vehicles from the current or previous model year. Also, a vehicle is considered new if it has not been previously titled or has fewer than 7,500 miles (i.e. dealer demonstrators).

Used Retail Auto:
Used Retail Autos are defined as vehicles no more than eight model years removed from the definition of new.

What happens when my CD matures?

At  maturity, Share Certificates (CD) will rollover into the same term at the  current rate being offered, unless Direct Federal is notified prior to  maturity or during the 7-day grace period.

What is the HELOC Early Termination fee?

$395 if the line is closed during the first two years.

What are the HUB Checking requirements?

Agree to receive your monthly statement through email (e-Statements)
AND

  • One direct deposit into your account a month
    OR
  • Five or more debit card transactions per calendar month.
    (Excludes ATM + Zelle transactions)

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What if I need more money?

If you realize you need more money to finance your purchase once you start shopping for your car, simply call us at 781.455.6500.

How are Money Market dividends compounded?

Money Market dividends are are compounded monthly, and posted monthly.

Is there a credit card foreign transaction fee?

1% of each transaction in US dollars.

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