Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.
A couple in their kitchen reading a bill
knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.
Learn More
Person at a diner countertop taking a picture of a check for remote deposit
security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.
Discover Insights
INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.
View All Blog Articles
Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.
get in the know

Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
When is the dividend rate in effect?

Dividends start to accrue on the date the  account is funded.

How do I stop receiving fraud alerts? What should I do if I don’t want to get a fraud alert at a certain phone number?

1. You can opt out of text alerts by replying “STOP” to the text message

2. You can opt out of phone calls when the alert system calls you.

3. Click on the Unsubscribe link in the email to stop the emails.

4. Contact our Call Center to ask to stop receiving fraud alerts.

5. Visit a branch to ask to stop receiving fraud alerts.

Is there a credit card over limit fee?

There is no over limit fees.

Do you offer ESAs?

We currently do not offer Educational Savings Accounts.

View our banking account options >

Do you offer HSAs?

We currently do not offer Health Savings Accounts.

View our banking account options >

How can I upload proof of insurance for my vehicle?
What happens if interest rates change between the time I apply and the time I purchase a vehicle?

If rates rise from the time you apply until the time you use your loan, you will get the lower rate that was in effect when you applied. If rates fall from the time you apply until the time you use your loan, you will get the lower rate in effect at the time of purchase.

Do you offer motorcycle loans?

We do not offer motorcycle loans at this time, but click below to learn more about what personal loans and lines of credit we offer!

View Home Equity >

View Personal Loans >

View Credit Cards >

Why is my checking account balance more than my available balance?

Possible  reasons for the difference in balance and available balance could be as  follows:

-SAME-DAY AVAILABILITY

Funds from the following deposits are available on the day of deposit:

• Cash.

• Electronic deposits, including wire transfers and pre-authorized credits (such as social security benefits and payroll payments), but not including check deposits sent to the Credit Union through Mobile Deposit.

• Checks drawn on Direct Federal Credit Union.

• The lesser of (1) $1000 or (2) all other deposits (except Foreign Checks).

NEXT-DAY AVAILABILITY

Funds from the following deposits are available on the first business day after the day of deposit:

• Checks drawn on the United States Treasury and payable to you

• The following checks, if they are payable to you and are deposited in person at a branch: • Commonwealth of Massachusetts and local government checks

• Cashier’s, certified, and teller’s checks

• Checks drawn on a Federal Reserve Bank or a Federal Home Loan Bank

• U.S. Postal Money Orders

SECOND-DAY AVAILABILITY

Funds from the following deposits are available on the second business day after the day of deposit:

• The following checks, if they are not payable to you and/or are not deposited in person at a branch: • Commonwealth of Massachusetts and local government checks

• Cashier’s, certified, and teller’s checks

• Checks drawn on a Federal Reserve Bank or a Federal Home Loan Bank

• U.S. Postal Money Orders

• The lesser of (1) all other deposits (except Foreign Checks) or (2) the first $5,000 of all deposits you made that day minus any portion of such amount that has already been made available to you.

FIFTH-DAY AVAILABILITY

All other deposits (except Foreign Checks) will be available no later than the fifth business day after the day of your deposit.

LONGER DELAYS MAY APPLY    

-Pending  transactions have yet to post to the account.

How do I make a payment on my Direct Federal Loan from another financial institution?

You will first need to link your external account to online banking. To link your external account navigate to the transfers and pay menu option and then click on transfers & loan payments. Once you are in the transfers widget click on "more actions" and then "add account." Once your account has been added it will appear in the dropdown menus within the Transfers and loan payment widget.

TAgline

Related Resources

Access our library of useful documents, forms, and educational materials to support your financial journey.

Interested in a loan?

Our relationship bankers are here to help you take the first step.
professional man smiling
Connect

Contact Us

We’re here for you on your schedule.